Help Center

Frequently Asked Questions

How do I purchase tickets?

Browse our events, select the event you want to attend, choose your tickets, and complete the checkout process using M-Pesa or Airtel Money.

Do I need an account to buy tickets?

No, we support guest checkout. However, creating an account makes it easier to track your orders and access your tickets.

What payment methods do you accept?

We currently accept M-Pesa and Airtel Money for all transactions.

How will I receive my tickets?

After successful payment, you'll receive your tickets via email and SMS. Each ticket contains a unique QR code.

Can I get a refund?

Refund policies vary by event. Please check our Refund Policy and the specific event terms.

What if I lose my ticket?

You can always access your tickets from the "My Tickets" section if you created an account. Otherwise, check your email or SMS for the ticket details.

How do I contact support?

You can reach us through our Contact Us page, email us at info@matiko.com, or call +254700000000.

Is my payment information secure?

Yes, all payments are processed through secure mobile money platforms. We do not store your payment details.

Can I transfer my ticket to someone else?

This depends on the event organizer's policy. Please contact support for assistance with ticket transfers.