Terms of Service

Terms of Service

Last updated: January 2026

1. Acceptance of Terms

By accessing and using MATIKO, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our platform.

2. Use of Service

You may use MATIKO to:

• Browse and search for events
• Purchase tickets for events
• Manage your ticket orders

3. Account Registration

While account registration is optional, creating an account allows you to:

• Track your order history
• Save payment preferences
• Receive personalized recommendations

You are responsible for maintaining the confidentiality of your account credentials.

4. Ticket Purchases

• All ticket sales are subject to availability
• Prices are displayed in Kenyan Shillings (KES)
• Payment must be completed within the specified time limit
• You will receive confirmation via email and SMS upon successful purchase

5. Refunds and Cancellations

Refund policies are determined by individual event organizers. Please refer to our Refund Policy for more details.

6. Prohibited Activities

You may not:

• Use the platform for fraudulent purposes
• Resell tickets at inflated prices (scalping)
• Share or transfer tickets in violation of event policies
• Attempt to circumvent security measures
• Use automated systems to purchase tickets (bots)

7. Intellectual Property

All content on MATIKO, including logos, designs, text, and graphics, is protected by copyright and trademark laws.

8. Limitation of Liability

MATIKO is not responsible for:

• Event cancellations or changes made by organizers
• The quality or safety of events
• Lost or stolen tickets
• Technical issues beyond our control

9. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the platform constitutes acceptance of updated terms.

10. Governing Law

These terms are governed by the laws of Kenya.

11. Contact

For questions about these terms, contact us at legal@matiko.com