Privacy Policy

Last updated: January 2026

1. Information We Collect

We collect information you provide directly to us when you:

Create an account
Purchase tickets
Contact customer support
Subscribe to our newsletter

This information may include:

Name and contact information (email, phone number)
Payment information (processed securely through mobile money providers)
Event attendance history
Communication preferences

2. How We Use Your Information

We use the information we collect to:

Process your ticket purchases
Send you tickets and order confirmations
Provide customer support
Send you event updates and promotions (with your consent)
Improve our services
Prevent fraud and ensure platform security

3. Information Sharing

We may share your information with:

Event organizers (name and email for attendance purposes)
Payment processors (to complete transactions)
Service providers who assist in our operations
Law enforcement when required by law

We never sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

You have the right to:

Access your personal information
Correct inaccurate data
Request deletion of your data
Opt-out of marketing communications
Withdraw consent for data processing

6. Cookies

We use cookies and similar technologies to improve your experience, analyze site traffic, and personalize content.

7. Contact Us

For privacy-related questions or concerns, please contact us at privacy@matiko.com